NVIDIA
Inception member
Enterprise AI Call Center for Arabic & English
Smartserve automates customer conversations across voice calls, website chat, and WhatsApp — with human escalation, post-call QA analytics, audit-ready logs, and enterprise deployment options.
Deployable on
Comprehensive AI Automation Across Voice and Messaging
AI Voice, Chat, and WhatsApp unified within one enterprise platform.
AI Voice Agent for Customer Support (Inbound)
Answer calls instantly, understand intent, and resolve common requests with natural conversation — in Arabic dialects and English.
WhatsApp Customer Support & Campaign Automation
Launch campaigns, automate replies, and handle inbound questions while keeping brand tone consistent.
Website AI Chat that Captures Qualified Leads
Convert website visitors into leads. The assistant answers questions, captures details, and sends your team a clear summary and next steps.
Outbound AI Calls for Sales and Follow-Ups
Upload leads and let Smartserve call, qualify, answer objections, and book meetings — using your scripts and rules.
Post-call QA, sentiment analysis, and agent scorecards
Smartserve automatically evaluates every call — whether handled by AI or a human agent — and produces a structured QA output for leadership and operations
Launch in days — not months
Your team stays in control. Smartserve automates the repetitive work.
Connect channels
Phone number, website chat, WhatsApp, and optional integrations.
Define workflows
Upload FAQs, scripts, escalation rules, and your QA scoring checklist.
Go live with analytics
Monitor performance, QA scores, sentiment, and escalations in one dashboard.
Integrations
Integrations with Salesforce and enterprise systems
Smartserve integrates with leading CRMs and support stacks — and can connect to any internal system through secure APIs, webhooks, and event-based workflows.
If your system has an API, Smartserve can integrate with it.
Enterprise Security
Secure Deployment with Full Administrative Control
Role-based access, audit logs, QA workflows, and flexible deployment options.
Built for high-volume customer conversations
Scalable Enterprise Pricing Built for Growing Teams
Pay based on usage across channels, automation, and analytics.
Voice + chat included
Human escalation (live transfer): Yes
Standard analytics + summaries
Higher volumes + omnichannel workflows
Human escalation + summaries
Post-call QA + sentiment + agent scorecards
Recommended
High-volume automation + advanced routing
Analytics + reporting dashboards
Post-call QA + sentiment + agent scorecards
• Billed annually — +20% if paid monthly.
• Need Chat-only or Voice-only pricing? Contact sales. (button)
Why Smartserve Stands Out for Enterprise Teams
Deliver smarter customer experiences with AI and human escalation.
OTHER PLATFORMS
Standard Arabic or English only
Chat-only automation
Context lost during escalation
No built-in QA scoring
Basic admin controls
Automation without outcome tracking
V/S
Smart Serve
Arabic dialect-first + English
Voice, chat & WhatsApp unified
Full-context human handoff
Automated QA & agent scorecards
Enterprise roles, logs & analytics
Outcome-driven automation
Does Smartserve support Arabic dialects?
Yes. Smartserve supports Arabic dialects and English to handle real customer conversations.